| Issue |
Solution |
| Washer won't fill, rinse
or drum will not turn |
Make sure the power cord is plugged into a proper power receptacle |
| Turn the wash program knob to the correct program number |
| Check to see if the water inlet hose is kinked |
| Make sure the water pressure at the tap is correct and ON |
| Shut door properly |
| Check to see if the fuse blown or circuit breaker tripped |
| Remove shipping bolts and spacers |
 |
| Drum does not fill, but
water is flowing |
Fix the drain hose at the correct height |
| Make sure the power cord is plugged into a proper power receptacle |
| At the start of the cycle water inflow is low and is absorbed by the laundry quickly. This creates a perception that water is not flowing |
|
| Washer dryer stops |
Make sure the power cord is plugged into a proper power receptacle |
| Check to see if all knobs are correctly rotated to point to the program |
| Check to see if the water inlet hose is kinked & the tap is on |
| Call an electrician to check the wall socket. Do not use an extension cord |
| Do not overload drum with laundry |
| Check to see if the lint filter is clogged ( Do not open while unit is full of water) |
|
| Washer won't drain,continues to fill or the cycle seems stuck |
Make sure the drain hose & lint filter are not clogged, that there's not an air gap in the drain hose and is not placed 2.63 ft above the floor |
| Check your electrical service or call an
electrician. Do not use an extension cord. |
|
| Washer makes noise |
Remove shipping bolts and spacers |
| Make sure the unit is leveled |
| Gears engaging, Heavy wash loads can produce a thumping sound, these are normal sounds |
|
| Washer/Dryer leaks |
Make sure the water hoses and are tight & properly seated and the filter cap is closed thightly and in place |
| Make sure the sink or drain are not clogged, too much detergent will also clog the unit and water will overflow |
| Make sure the unit is leveled and resting firmly on the floor |
|
| Dryer does not dry |
Too much clothes will overload the drum and will not allow the unit to drain properly. |
| Too little clothes will anot allow machine to tumble properly |
| Make sure the water is turned on. The dryer uses cold water during the dry cycle to create the condensation process |
